Frequently Asked Questions

Got a question? Take a look below at the answers to common questions.

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If you are a short term guest, staying less than 30 nights, 100% of payment will be taken at the time you make your reservation.

If you are a long term guest or a summer intern, $200 is required to be paid at the time you make your reservation. The remainder of your balance can be paid in the following 3 ways:

  1. 100% of the remaining balance is due one week prior to your arrival via credit card or check. (Default payment plan)
  2. 50% of your remaining balance is due one week prior to your arrival and the remaining 50% is due on 6/30/17.
  3. 33% of the remaining balance is due one week prior to your arrival, a second 33% is due on or before 6/15/17 and a third and final 33% is due on or before 7/15/17. (A 2% convenience fee will be applied to the total balance for those who choose this option.)

Please make payments here. Payments toward your reservation can be made at any time, as long as the amount due is paid by the due date. If you do not make arrangements with us, we will charge 100% of your remaining balance to the card that you used at the time of booking approximately one week prior to your arrival.

If you need to cancel your reservation at the University Center please let us know as soon as possible. The following cancellation policy applies to all reservations:

 

Written cancellations made thirty (30) or more days prior to the original scheduled check-in date will receive a full refund of the initial deposit.

Written cancellations less than thirty (30) days prior to the original scheduled check-in date will incur a cancellation fee equal to 25% of the original reservation total value.

Written cancellations made within seventy-two (72) hours of the original scheduled check-in date are not eligible for refund and Individual is financially responsible for 100% of the original reservation total value.

Deposit payments made by Individual will be applied to cancellation fees.

 

Where possible, roommate matching is done with consideration to the following factors

  1. Specific roommate requests
  2. Gender
  3. Age
  4. Company
  5. School
  6. Length of Stay
  7. Industry

We make every attempt to pair you with people who we feel you will have a great summer with. You can make our job easier by adding any specifics about you or the people who you would like to live with in the Booking Details section when making a reservation. You will be sent an e-mail with your roommate’s names and contact info as well as your unit number a week or so prior to your arrival.

Between Memorial weekend and Mid-August, University Center will have staff operating the 24-hr check-in desk in the lobby. You may check-in at any time on you scheduled arrival date however, we do not guarantee that the room will be available until 3pm. If you arrive and your room is not ready, we will happily store your luggage for you until the room is fully prepared. If you are going to be staying for longer than 2 weeks with us, you will need to have a photo id prepared for you and will need to sit and have a quick headshot taken. You will be presented with a photo id that serves as your proof of residency, key for your unit, and building access card. This id must be kept on you at all times.

The University Center has a loading dock behind the building. Please see this document for more information: Move In Information

University Center does not have a parking garage or designated parking facility. However, parking is very plentiful in the area. There are a number of surface lots and parking garages within a block or two of University Center. If you are a long term guest, staying for the summer, we recommend that you do not bring a vehicle with you as parking can be expensive. Chicago has an excellent transit system and University Center is located near all major “L” lines and many major bus routes. Using Chicago’s transit system will help you save lots of money and will give you the true Chicago experience.

More info on the CTA can be found here: www.transitchicago.com.

If your job requires you to work in the suburbs you may be able to use the Metra regional train lines and more info can be found here: http://metrarail.com/metra/en/home.html

If you absolutely have to have a vehicle here or can’t bear being apart from one for the summer, we recommend visiting www.spothero.com to search for the closest and cheapest monthly parking available.

Yes, hard keys for your closet (Suite style units) or bedroom door (Apartment style units) are available to long-stay attendees. These keys are free of charge but are subject to a $50 replacement fee if lost or not returned at check out. Keys can be signed out from the management office on the 2nd floor Monday through Friday between 8am and 5pm. If these hours do not work with your schedule, please see the front desk and they will work something out with you.

Standard check-out is at 11 a.m. Extended stays and/or luggage storage may be available; please contact the front desk at ext.8111 to check on availability. Please turn in your room key, closet or bedroom key, laundry card and any rental items to the front desk when you check-out.

You will be expected to leave the room in the same fashion that it was in when you checked-in.  After Check-out, UC staff will check rooms for any belongings left behind as well as for any damage to UC property or missing items from the room.  You will be notified of any damages or missing property and you will be charged accordingly. If the room is trashed or excessively dirty, an additional cleaning fee may be charged.

A resident who is locked out of his/her unit, closet or individual bedroom may request lockout service at the Security Desk. This service is complimentary the first three times. Beginning with the fourth (4th) lockout during residency, a service charge of $50.00 will apply and each time thereafter. All lockout fees are to be paid immediately prior to service being performed. Failure to pay in a timely manner may result in additional fees and/or a restriction of privileges.

Residents, who lose, misplace, or damage a key or key card will be responsible for full replacement cost for corresponding locks, new keys, and/or replacement of the card and the reprogramming of the lock. The cost for replacing a lost card and reprogramming the unit lock is $25.00. All charges are to be paid immediately prior to service being performed. Failure to pay in a timely manner may result in additional fees.

Mailing address:

To ensure correct delivery of packages and mail, please request that all mail be addressed as follows:

(Name)
Summer Resident
University Center
525 S. State St. Unit #
Chicago, IL 60605

Packages may be picked up from the mailroom on the 2nd floor according to the posted hours of distribution. To ensure that your package is delivered it is very important to write Summer Resident as well as the unit number on the package. Due to space constraints we will not accept packages well before your arrival. The University Center is not responsible for any packages lost or damaged during shipping. Improperly labeled packages and mail may not be deliverable.

If you are staying for longer than 2 weeks, you will have access to a mailbox. The mailboxes are located on the 2nd floor in between the elevator banks. Your unit will share a mailbox which is secured by a combination lock. Upon arrival, you can go to the mailroom located on the second floor and receive your combination.

University Center recently upgraded the network bandwidth and speed and now provides complimentary high speed internet service to all residents. Each unit in University Center is wired with high speed jacks.  Each suite unit has 2 high speed jacks and each Apartment has 5 high speed jacks (1 per bedroom and 1 in the common area.)

University Center is a huge building and complimentary high speed WiFi is available in many areas of the building and there are hotspots on each floor. WiFi is currently available to all residents staying on floors 15-18. We are continually making improvements to cover more areas of the building.

Currently, WIFI is available in the following locations:

  • 2nd floor @The Caf
  • 2nd floor Res services area and gym
  • 3rd floor Great Room
  • Study Lounges on each floor
  • Social Lounges on each floor
  • The entire floors 15,16,17, & 18

Unless posted differently in your floor or your lounge, the password to connect to the WiFi network is ResidenceHall.

If you are not on floors 15-18 or located next to one of the lounges, you still can enjoy WiFi in your room through the following 2 options:

  • You or a roommate may bring from home/purchase a wireless router and plug it in to your wired connection to make your own wireless network in your unit.
  • We have a number of Wireless routers available to rent during the summer for $40 that you can check-out from the front desk in the lobby.

During the summer, University Center is home to a wide range of people of all ages some students, some interns, some part of groups or camps and some just here for short term stays. Members of the University Center community owe it to themselves and others to make educated decisions regarding the use of alcohol. All local, state, and federal laws concerning both drugs and alcohol are in effect at University Center.  Additional policies along with commentary are listed below:

 

ALCOHOL POLICY:

  •   Residents and their guests are prohibited from exhibiting non-compliant or disruptive behavior under the influence of alcohol.

If you choose to consume alcohol, you are expected to do so in a respectful manner without disrupting other residents.

  • Alcohol may only be consumed in the privacy of the Individual’s unit/apartment when the door is closed and no one under 21 is present (including roommates and visitors under the age of 21). Additionally, if under the age of 21, no resident can be in the presence of any alcoholic beverages, including beverages contained in refrigerators, cabinets, etc.

If someone in your room is under 21, alcohol is prohibited. Please be aware of this when making roommate requests. If a mutual request is received from people on different sides of 21, you will be contacted and discouraged from this rooming situation. If you decide to proceed with this rooming situation, your room will be a “dry” room. 

  • If an alcohol policy violation is found, Alcohol may be disposed of appropriately and immediately by the residents and/or guests per staff instruction.
  • Only Individuals who are 21 or older may bring alcoholic beverages into the building. Beverage containers must be closed upon entering the building.

If you have purchased alcohol and are bringing it back into the building, you and anyone with you will be carded by security. If you and all parties with you are 21, you will be allowed to take the beverages to your unit.  If you are not 21, the alcohol will be confiscated.

  •  The transport of open containers of alcohol from one unit/apartment to another is prohibited.

Alcohol is not allowed anywhere else in the building including lounges and the terrace. The only exception to this is for private functions. 

  • Empty alcohol containers are not permitted in UC as decoration or display.

Once empty, cans or bottles need to be recycled or disposed of properly.

  • All bulk containers of alcohol, including kegs and other similar containers are prohibited.

 

Illinois Social Host Law – 235 ILCS 5/6-16(c)

The Illinois Social Host Law states that individuals can be arrested and face criminal charges for allowing or permitting underage persons to drink alcohol at their residence, even if the alcohol was not directly provided to the underage person or persons by the individual in question. This means residents at University Center are expected to monitor their social gatherings and ensure that no one under the age of 21 is consuming alcohol in their room or apartment.

If you have any questions about these policies, you may contact Jeff Quilling at jquilling@universitycenter.com

Members of this academic community owe it to themselves and others to make educated decisions regarding recreational and prescription drug use. All local, state, and federal laws concerning drugs are in effect in UC community. Residents and their guests are prohibited from the use, possession, or distribution of any illegal or illicit substances or paraphernalia. Additional policies include are as follows:

  1. Police will be contacted if any observed or discovered substance that is suspected to be an illegal substance.
  2. Residents and their guests are prohibited from exhibiting non-compliant or disruptive behavior under the influence of drugs.
  3. Drugs and subsequent paraphernalia, as determined by staff, will be disposed of appropriately and immediately under the supervision of police or security personnel.
  4. Drug and smoking paraphernalia including, but not limited to, all hookahs, pipes, vaporizers, bongs and other smoking devices, are prohibited in University Center and will be disposed of upon confiscation.
  5. Use of prescription drugs for any purpose other than that for which legally issued or intended, or by anyone other than the prescribed user, is strictly prohibited and can be confiscated.
  6. The use of electronic cigarettes is prohibited within the UC.

To help ensure a clean and healthy environment for everyone, and in compliance with the Chicago Indoor Air Ordinance, UC is a smoke-free community. The third floor Garden Terrace is also a smoke-free area. The Chicago Ordinance also prohibits smoking within 25 feet from the entrance/exit of the building, including the neighboring retail space entryways.

Currently, if you are a resident staying for 2 weeks or longer, you can have guests stay with you without cost.  If you are a short term resident, staying less than 2 weeks, you do not have guest privileges and without purchasing an additional bed, your guests will not be able to pass the security gate.

Each long stay resident is allowed to have up to 2 overnight guests over a maximum of 3 nights within a 2 week period.

 

Hosting guests is a privilege extended to long-stay residents provided rules are followed. Guests of UC residents are generally allowed at any time within the guidelines specified below. These guidelines have been developed primarily to enhance building security and safety, but also to honor the preferences of suite/apartment-mates. No guests are permitted in a resident’s room, even temporarily, without the consent of all suite/apartment-mates. Residents are encouraged to talk with suite/apartment-mates and agree to guidelines for visitation by guests within the suite/apartment prior to guests’ arrival.  It is a privilege, not a right, to have guests in the UC.  It is the right of a resident of any room or suite to feel safe, secure and respected in their assigned space.

Guests may be requested to leave at any time at the request of a room/suitemate.  Refusal to comply with this request may result in the immediate removal of the guest from the building and a loss of guest privileges for the host.

  • At all times, guests must present clear government-issued photo-identification, sign-in at the University Center Security Desk upon arrival and return their guest pass upon end of stay.
  • Guests must be escorted by their assigned host at all times throughout the building and may not use another’s UC ID or guest pass to access facilities.
  • The registration of underage guests, with or without valid state issued ID, is subject to parental or guardian verification. Phone numbers or written permission and contact information will be necessary to ensure a smooth registration process for all involved. During busy times, you may experience delays with the check-in process. The process is intended to help control building access to only those authorized to be in the building. Your patience and cooperation are appreciated!
  • Residents are responsible for the conduct of their guests and will be held personally responsible for compliance with all policies and procedures by their guests. Hosts can be held accountable for any violations/behaviors where their guests are involved or responsible. If you have any concerns about controlling the behavior of your guests, please contact UC security for assistance.
  • Guests are not permitted for short-term housing groups or individuals (less than 14 day stay).  Please check with your conference leader if you are unsure of your groups’ visitor policy.
  • UC management will monitor Room Capacity for code violation and may reject a guest sign-in if too many guests have already been signed into a room.  This is per city of Chicago code regulations.

Hosting guests is a privilege, and UC Management reserves the right to revoke this privilege from any resident at any time. Guests found unescorted or suspected of manipulating the guest registration system and/or in violation of any UC policies may be removed from the facility immediately, potentially banned permanently, and may cause their host to lose their guest privileges.

No resident may serve as host/hostess to more than three guests at any one time (three guests for day visits, two for overnight visits).  Any exceptions must get the approval of UC Management. 

Overnight guests (defined as non-residents in room after midnight)  may stay no longer than three nights in a fourteen day period before another overnight visit to the same or any other resident in the building, except with the prior written approval of UC Management.

The Cafeteria (@theCAF) and retail area (Outtakes) are located on the second floor and provide a quality dining experience for residents and their guests by focusing on variety, convenience and nutrition. From home-baked specialties to grab-and-go items, residents can enjoy a great dining experience without leaving the building.

Meals in @theCAF are priced in an “All-you-care-to-eat” style and cash and credit cards are always accepted.

Meal plan options are available here.

The following items are available for rent on a limited basis from the front desk.

  • Wireless Router: $40 rental fee
  • Microfridge: $50 rental fee
  • TV: $75 rental fee

Iron and Ironing board: Complimentary but must leave a driver’s license at desk while in use.

The fitness center is open 24/hrs and is free to all residents regardless of length of stay.

Each room comes with:

  • Bed frame and mattress, extra long twin (80″ x 36″)
  • Telephone (shared by roommates)
  • Carpeting
  • Blinds
  • Desk and chair for each resident
  • Closet with organizers for each resident
  • Smoke detector and sprinkler
  • Shelving units (to be shared by roommates)
  • All utilities, local phone, basic cable hook-up (coaxial cable not included), and hard wired internet port for each resident (Ethernet cable not included)

Generally, guests bring TOO many items for their rooms–try not to over pack. There are plenty of shops and stores in the neighborhood, including a Target just up the street.

Recommended to have on move-in day

  • Bedding, sheets & blankets (twin extra-long)
  • Towels & washcloths
  • Toiletries and personal items
  • Identification, money, credit cards, checks
  • Camera
  • Command Hooks by 3M© and Command Poster Tabs
  • Extra batteries
  • Garbage bags
  • Power strips with surge protection
  • Small first aid kit
  • Small tool set
  • Small/hand vacuum (vacuums available for rent from RSD desk)
  • Snacks, bottled water
  • Storage bins
  • Toilet paper

Things to discuss with your roommate

  • Cleaning supplies
  • Coffee/tea maker
  • Dry erase board
  • DVD/Blu-ray player
  • Gaming systems
  • Iron/ironing boards
  • Kitchen items
  • Microwave (available for rent)
  • Room decorations
  • Small refrigerator (700 W or less)(available for rent)
  • Stereo
  • Telephone (1 provided)
  • Television

What NOT to Bring

  • Pets
  • Nails, screws, double-sided tape, staple gun
  • Open flame items: candles, incense, oil lamps
  • Appliances with open coils or burners: toasters, electric frying pan (including George Foreman Grills), hot plates, space heaters
  • Air conditioners
  • Water beds
  • Weapons, firearms, explosive devices
  • Fireworks, sparklers
  • Cinderblocks
  • Power strips/appliances that are not UL certified
  • Halogen lamps, sun lamps
  • Air fresheners with built-in electrical outlets
  • Lofts
  • Illegal medications, drugs
  • Refrigerators larger than 5.8 cubic ft.
  • Outside satellite dishes/antennas
  • Obscene materials
  • Dart boards, darts, paintball guns, water guns, etc.
  • Alcoholic beverages, containers, decorations and advertising paraphernalia (under 21)

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Rooms will book quickly so check rates and availability today for summer housing at University Center.

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